Privacy Policy

1. Introduction

MoverFocus ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our international moving services and visit our website.

This policy complies with the New Zealand Privacy Act 2020 and other applicable privacy regulations. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, phone number
• Current and destination addresses
• Identification documents (passport, driver's license) for customs purposes
• Payment information and financial details
• Inventory lists and valuation details
• Insurance information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral source and navigation patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and managing your international moving services
• Processing quotations, bookings, and payments
• Coordinating with international partners and service providers
• Facilitating customs clearance and documentation
• Arranging marine transit insurance
• Communicating with you about your move
• Sending service updates and important notices
• Improving our services and customer experience
• Complying with legal and regulatory requirements
• Protecting against fraud and unauthorized activities

4. Information Sharing and Disclosure

We share your personal information with third parties only as necessary to provide our services:

4.1 Service Providers and Partners

• International moving agents and freight forwarders
• Shipping lines and airlines
• Customs brokers and clearance agents
• Insurance providers and underwriters
• Storage facility operators
• Payment processors

4.2 Partner Referrals

In cases where we are unable to service your moving request directly, we may share your information with our trusted partner, TriGlobal, to ensure you receive the assistance you need. This sharing only occurs:

• When we cannot accommodate your specific route, timing, or service requirements
• With your explicit consent through our quote request form
• Only with TriGlobal, a reputable international moving partner that maintains similar privacy standards
• For the sole purpose of providing you with moving quotes and services

TriGlobal is bound by their own privacy policy and data protection obligations. We recommend reviewing their privacy practices if they contact you regarding your moving request.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

5. International Data Transfers

As an international moving company, we necessarily transfer your personal information across borders to:

• Coordinate with destination agents and service providers
• Process customs and import documentation
• Arrange delivery and related services

We ensure that all international data transfers comply with applicable privacy laws and that partner organizations maintain appropriate data protection standards.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure data encryption during transmission and storage
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection practices
• Secure disposal of information when no longer needed

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal, tax, and accounting requirements (typically 7 years)
• Resolve disputes and enforce our agreements
• Support insurance claims (if applicable)

After this period, we securely delete or anonymize your information unless retention is required by law.

8. Your Privacy Rights

Under the New Zealand Privacy Act 2020 and other applicable laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal obligations)
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Privacy Commissioner

To exercise these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide relevant content and marketing

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the revision date. Significant changes will be communicated to you directly where appropriate.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Privacy Commissioner Contact

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner: